Sunday, November 15, 2009

Why we sound so friendly on the telephone

Thanks to modern technology all our managers work from home. Your calls come in to our main number and are automatically routed to whoever is free. If they are all engaged then the call is transferred to our answering machine. The message you leave is transcribed and then forwarded to whoever is best qualified to deal with your query. We don’t have a call centre, we don’t have scripts and we don’t record any calls ‘for training or service quality purposes’. We feel that this approach allows us to offer a genuinely personal and friendly service.

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